Frequently Asked Questions

What do you sell?
We sell luxury wrapping paper in rolls, featuring distinctive designs for beautifully presented gifts.

Are ribbons and accessories included?
No. We currently sell wrapping paper only. Ribbons and accessories shown in our photographs are for styling inspiration and are not included.

How long does delivery take?
US orders arrive within an estimated 3 business days, including processing and shipping. For international orders, please check the delivery estimate at checkout.

Do you offer free shipping?
Yes! Shipping is free on all US orders, including Alaska, Hawaii, and US territories. Shipping charges apply to international orders and are calculated at checkout.

Can I cancel my order?
Please email info@luxurywrapco.com immediately to request cancellation. Orders can be canceled before they ship.

Do you accept returns?
We do not accept returns for a change of mind. If your product arrives damaged, defective, or incorrect, contact us as soon as you receive it so we can arrange a replacement or refund.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Do you offer gift wrapping services?
Yes. Our representatives throughout the US can help with gift wrapping and shipping directly to recipients. Email info@luxurywrapco.com to discuss your requirements and arrange a quote.