We want your order to arrive just as beautifully as intended.
Our Return Policy
We do not accept returns or offer refunds for a change of mind.
Damaged, Defective, or Incorrect Products
Please inspect your order upon arrival. If there is a problem, email info@luxurywrapco.com as soon as you receive it. Include your order number, a description of the issue, and clear photographs so we can help.
For damaged, defective, or incorrect products, we offer a replacement or refund following review.
Refund Processing
Approved refunds are issued to your original payment method within 7 business days. Your payment provider may require additional time to display the funds.
Nonrefundable Items & Services
Personalized items, sale items, and completed gift wrapping services are nonrefundable, except where there is a qualifying problem or applicable law requires otherwise.
Order Cancellations
If you need to cancel, email info@luxurywrapco.com immediately. We can cancel your order before it ships.
This policy does not affect your rights under applicable consumer law.