These terms apply to purchases and use of the Luxury Wrap & Co website. By placing an order, you agree to these terms and the policies referenced below.
Products
We sell luxury wrapping paper in rolls. Product descriptions specify the size and quantity included.
Ribbons, gift boxes, and other accessories shown in styled photographs are not included unless expressly stated.
We aim to display our products accurately. Colors may appear differently depending on your screen and display settings.
Prices & Payments
All prices are listed in US dollars (USD). Applicable taxes and any shipping charges are displayed at checkout.
International customers are responsible for applicable import duties, taxes, and customs charges.
Orders & Accounts
Please provide accurate contact, payment, and delivery information when ordering. If you create an account, you are responsible for keeping your login details secure.
Orders are subject to payment approval and product availability. If we cannot fulfill your order, we will contact you and refund any payment collected for the unavailable items.
Shipping & Delivery
Shipping is free on US orders, including Alaska, Hawaii, and US territories.
Estimated US delivery is 3 business days, including processing and shipping. Delivery estimates are not guarantees unless expressly stated for your order.
International shipping charges and delivery estimates are shown at checkout. Tracking information is sent by email after dispatch.
Cancellations
To request cancellation, email info@luxurywrapco.com immediately. Orders can be canceled before they ship. Once dispatched, cancellation is no longer available.
Returns, Replacements & Refunds
We do not accept change-of-mind returns.
If your product arrives damaged, defective, or incorrect, email info@luxurywrapco.com as soon as you receive it. Include your order number, a description of the problem, and clear photographs.
Following review, we offer a replacement or refund for qualifying product issues. Approved refunds are issued to the original payment method within 7 business days. Payment providers may require additional processing time.
Personalized items, sale items, and completed wrapping services are nonrefundable, except for qualifying problems or where required by applicable law.
Gift Wrapping Services
Gift wrapping services are arranged by email through our US representatives. Pricing, gift handover, wrapping details, shipping arrangements, and timing are confirmed before booking.
Website Content
Our original branding, photographs, designs, and written content may not be reproduced or used commercially without permission. Purchasing our wrapping paper does not transfer intellectual property rights in its designs.
Liability
To the extent permitted by applicable law, Luxury Wrap & Co is not responsible for indirect or consequential losses arising from use of this website or purchases from our store.
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
Updates
We may update these terms by publishing a revised version on this page. The terms in effect when you place your order apply to that purchase.
Contact
For questions about these terms or your order, email info@luxurywrapco.com.
Luxury Wrap & Co
Chicago, Illinois, United States